At Coconut4You, we strive to deliver fresh and high-quality coconuts to our valued customers with same-day delivery. To ensure a smooth shopping experience, please review our Return and Refund Policy carefully.
1. Unboxing Video Requirement
To process any return, refund, or replacement requests, a clear unboxing video is mandatory. This video should be recorded from the moment you open the package to verify the condition of the delivered product. Without this proof, we cannot process your request.
2. General Return Policy
Returns and exchanges are only applicable under specific conditions.
No cash refunds will be issued under any circumstances.
Replacement will be provided for valid cases of damage or incorrect products.
3. Conditions for Returns and Replacements
3.1 Damaged or Spoiled Goods
We ensure quality checks before dispatch, but in rare cases, if you receive damaged or spoiled coconuts, please contact us within 24 hours of delivery.
A replacement will be arranged only if an unboxing video clearly shows the issue.
Minor natural variations in coconuts (size, color, or water content) are not eligible for return.
3.2 Wrong Product Delivered
If you receive a product different from what you ordered, please notify us within 24 hours of delivery.
The incorrect product must be returned in its original packaging and condition.
Once we receive the incorrect product, we will dispatch the correct one at no extra cost.
4. Important Notes
Unboxing video is compulsory for processing return/replacement requests.
All returned items must be unused and in original packaging.
No returns or refunds will be accepted for change of mind after purchase.
Customers will bear the return shipping costs unless the error is from our side.
5. Contact Us
For any queries regarding our Return and Refund Policy, feel free to reach out to us:
